These are TickeTing's Attendee Refund Requirements.
1. Who We Are.
1.1 TickeTing.
Welcome to TickeTing! We are a mobile ticketing and events management platform. Through our platform, mobile apps and services, we make ticketing brilliant!
1.2 The Services.
TickeTing’s websites and domains, including www.ticketingevents.com, and all of the webpages, subdomains, country level domain variants and subparts of those websites (collectively, our “Site”), all of the services available on or through the Site or otherwise provided by us (including our application programming interfaces), and all of our free mobile applications, including without limitation, the TickeTing app (collectively, the “Applications”) are offered, maintained and provided by TickeTing. We refer to all of these as our “Services.”
1.3 Hosts and Attendees.
Through the Services, TickeTing provides a simple and quick means for registered users who are event hosts, planners and charitable organizations (“Hosts” or “you”) to create event registration, fundraising and other webpages related to their events, to promote those pages and those events and to sell tickets and registrations (or issue free registrations), related to those events to users who wish to make purchases or registrations from or to such events (including to free events) (“Attendees”).
2. Minimum Refund Policy Requirements.
2.1 Application.
TickeTing understands the importance of providing a clean, well-lit platform where Attendees have full disclosure of the terms of their purchase and where those terms meet certain minimum requirements. For that reason, TickeTing has created the following terms and conditions governing refund policies of Hosts of paid events on the Services (the “Attendee Refund Policy Requirements”). By accepting the Terms of Service, you agree to the terms of these Attendee Refund Policy Requirements without modification and enter into a binding contract with TickeTing, which will be applicable when and if you use the Services to create, promote and/or collect sales proceeds for a paid event.
2.2 Incorporation By Reference.
These Attendee Refund Policy Requirements and the rights and obligations contained in these Attendee Refund Policy Requirements are in addition to and are incorporated into the Terms of Service by reference. Nothing in these Attendee Refund Policy Requirements shall be deemed to modify, waive, amend or rescind any other term of the Terms of Service.
3. Refund Policies And Administration.
3.1 Minimum Requirements.
We understand that refund policies vary depending on the type of event and the Host. Because of that, we provide flexibility for Hosts to post their own policies with respect to their events, so long as they meet the following minimum requirements:
- Refund policies must be posted on the Hosts website or other media easily accessible by Attendees;
- “No refund” policies are permissible, but must be clearly identified as such and must otherwise comply with these minimum requirements;
- Refund policies (including “no refund” policies) must provide for a refund or other make good for complete failure to provide the advertised goods and services (e.g., event cancellation);
- Refund policies must be in accordance with all applicable local, state, provincial, national and other laws, rules and regulations, including all requirements imposed by Card Schemes or Alternative Form of Payment Frameworks (each as defined in the Merchant Agreement);
- Refund policies must include specific instructions on how to obtain a refund, including how, when and where to direct a refund request;
- Refund policies may not be changed with respect to purchases made prior to the date of such change and its posting to the applicable event page;
- Refund policies must set out a specific time frame within which refund requests will be responded to, which should not exceed five (5) business days for a first response; and
- Refund policies must otherwise be fair and reasonable.
If a refund policy is not posted or does not meet these minimum requirements set forth above, TickeTing may (but has no obligation to) modify such refund policy such that it meets these minimum requirements. Such modification may take the form of prospectively making changes to the actual refund policy for the applicable event or retroactively applying such changes at the time of a dispute, chargeback and/or refund request.
3.2 Refund Process.
In order to initiate a refund request, an Attendee should contact a Host directly as set forth in the applicable refund policy. If no contact information is listed, the Attendee should use the contact the host button on the event page or such other information posted on the Hosts website. Host agrees to administer its refund policy in accordance with the terms set forth for the applicable event and the minimum requirements set forth in Section 3.1 above.
3.3 TickeTing Review.
In the event that Host fails to honour a refund that an Attendee believes is due under the applicable refund policy and/or the minimum requirements set forth above, that Attendee may request that TickeTing initiate a refund by contacting us. TickeTing will review the facts and circumstances and determine whether or not a refund is due in accordance with the applicable refund policy and the minimum requirements set forth above. TickeTing will endeavour to complete its review within thirty (30) days of being contacted by Attendee. All determinations of TickeTing with respect to these Attendee Refund Policy Requirements, including without limitation the orders to be refunded and the size of any refund, shall be final and binding on both Host and Attendee.
4. General.
4.1 No Insurance/No Guarantee.
These Attendee Refund Policy Requirements are not intended to be and do not constitute an offer to insure the performance of or to guarantee the performance of any Host and are not a guarantee that refunds will be issued in any given situation.